Travel Terms & Conditions

1. Travel conditions

The travel conditions only apply to airline tickets. For rental car and hotel, see conditions in connection with the booking process from each supplier.

2. Who are you booking from?

Your reservation is made with https://travoley.nl/, which is registered in Netherland under the name Travoley Travel Agency and under KVK number 89273613.

3. Who can book?

To make a booking, you must be 18 years of age or have a parent's signature.

4. Responsibility for the execution of the airline tickets

Travoley only mediates the airline tickets and is not responsible for any timetable changes, cancelled flights, lost luggage, food-, baggage- or airport charges that are not included in the airfare or other events that have to do with the execution of the flight. Such events are the sole responsibility of each airline, which is why any claims in connection with this must be made directly to the airline. The agreement is entered into between the traveler and the airline.

5. Ticket type / ticket delivery

You are travelling on a so-called e-ticket (electronic ticket or travel document). When payment is made, we will send you a receipt and travel document. As a traveller, you are always obliged to check your booking confirmation before payment. It is important that all information is correct, such as times, dates, traveller’s name, address, etc. Should something be wrong (even small changes such as misspelling of names), you must contact us immediately and we can try to help find a solution. When the travel documents have been printed, the airline's rules apply and any cancellations, rebooking’s or changes are possible only when the airline's rules allow this and then at a cost.

6. Payment

The booking is not binding until Travoley has received payment. If payment is not received by Travoley on time, the ticket will be cancelled automatically. NOTE! When choosing the payment method the Payment usually needs to be made on the same day as booking, regardless of when the booking is made. Information about the last payment period is stated in the booking confirmation. If you choose to pay for the tickets before this date / time, we will issue the tickets / e-ticket as soon as possible. When the tickets / e-ticket are issued, they are completely locked and cannot be changed / cancelled. These rules are set by the airlines and not by Travoley. When payment is received, travel documents tickets / e-ticket , invoice are sent via email. Payment method Card payment with : iDeal Maestro Visa Visa Electron Mastercard

7. Technical issue

We reserve the right to make printing errors, incorrectly entered prices from the airlines, technical problems, problems in contact with the bank, data errors and changes beyond our control. Should something go wrong, we will contact you within 24 hours on weekdays.

8. Cancellation / Rebooking / Name change

A booking that is not paid is automatically cancelled for the time stated in the booking confirmation. When a trip is paid for, the airline's rules apply and any rebooking’s or changes are only possible when the airline's rules allow this and then at a cost. For travel in e.g. Business Class, the rules are more flexible. If you cancel after paying for your trip, no refund will be made. For cancellation in connection with illness, see the information on Cancellation Protection. It is the traveller’s responsibility to ensure that any double bookings are cancelled regardless of where it was made (which travel agency / airline). Otherwise, the traveller risks that the airline cancels the double booking without notice. We are not responsible for the airlines' cancellations or non-refund in connection with this. Always cancel before departure regardless of the type of ticket. Cancellation is via the customer service system, see links Contact us. If cancellation occurs close to departure, outside Travoley opening hours, contact the airline directly. Airline tickets are personal and may not be transferred, it is not possible to change names as this counts as cancellation. Remember to write the names as in the passport, first name and last name. In the event of any credit/rebooking, Travoley charges a handling fee of €35 per ticket in addition to the airline's fees. Service fee, premium for cancellation insurance, travel insurance and bankruptcy protection are not refunded in connection with cancellation.

9. Flight times

All flight times listed are local. If the route should require accommodation, Travoley / the airline does not pay for this. Flight times can be changed during the trip. We recommend that you contact the airline no later than 72 hours before returning home to "confirm" the ticket if you are traveling outside Europe. Travoley only mediates the airline tickets and cannot be held responsible for any timetable changes and cancelled flights. This is resolved directly with the respective airlines. Ev. overnight stays in the event of a stopover as a result of a change in schedule or cancelled flights take place at the passenger's expense if there are no alternatives and the airline does not bear this cost. The airlines distinguish between direct and non-stop flights. Nonstop goes directly without stopovers, direct flights have the same flight number all the way but may make a stop on the way. This does not appear on the internet but on your itinerary / e-ticket, the times shown on the internet are correct and include the time for the technical stopover. Airlines can, outside Travoley control and at short notice, change their timetables and cancel flights. It is the passenger's responsibility to check the flight times for outbound and inbound travel, which is done directly via your online flight plan or directly with the airline. We are only responsible for informing about timetable changes or cancelled flights in cases where the airline has informed us. We are not responsible for cancelled trips due to environmental disaster, act of war, strike or other unpredictable event. Any changes do not entitle to a price reduction, compensation trip, damages or other compensation from Travoley. We also do not reimburse any additional arrangements for the trip such as train tickets, hotel accommodation or car rental. If the change in timetable results in a late arrival at the hotel or the car rental company, the traveler must contact the hotel or the car rental company to notify them. More information about passengers' rights during air travel can be read here https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm

9.1. Schedule change / Cancelled flights

Travoley is only an intermediary for airline tickets and cannot be held responsible for schedule changes and cancelled flights. When airlines change schedules or cancel flights, it is Travoley obligation to provide the information to passengers. If the airline offers an alternative trip, the traveller is informed of this. In the event that rebooking is required, new tickets are issued or the like, Travoley charges a fee for the work this entails. In cases where the airline offers a full refund, a refund will be made to the traveller when the airline has refunded Travoley. The repayment period varies between the airlines, normally it takes 4-6 weeks but it can go faster or take longer. The fee for Travoley to handle the application for a refund is SEK 199 per ticket and is deducted from the amount repaid. Service fee, premium for cancellation insurance, travel insurance and bankruptcy protection are not refunded in connection with repayment due to schedule changes or cancelled flights. In the event that a change in timetable, cancelled flight or denied boarding entails the right to compensation in accordance with EU Regulation 261/2004, the airline is obliged to compensate the passenger.

10. Two separate tickets / Two / One-way trips

When you book a trip marked with "Two / One-way trips", the trip consists of two separate tickets. This means that even if the routes are booked together, they are independent of each other. Each route is therefore treated separately in the event of cancellation, changes / rebooking, timetable changes, cancelled flights and other traffic disruptions such as in the case of e.g. strike etc. When booking these separate tickets, the airlines have no responsibility in the event of delays that could lead to missed connections. It is therefore the passenger's responsibility to check that the changeover time is sufficient in accordance with the airlines 'and the airports' requirements. The respective airlines' rules apply. Possible repayment of one section due to e.g. cancelled flight, does not mean that the other is automatically refundable.

10.1. Round trip tickets:

If you only want to use part of a round-trip ticket, single tickets are recommended. It is not possible to only use the return trip on a return ticket. If the traveler does not participate in the departure, the entire trip is cancelled by the airline.

11. Cancellation protection

We recommend cancellation protection as illness can never be foreseen. This applies if you, someone in your family or close relative suffers from an acute illness, accident or death. In this context, close relative refers to the insured's spouse, spouse, children, grandchildren, siblings, parents, parents-in-law and the person with whom the insured lives with in a marriage-like relationship or someone in your travel party in your booking. The cancellation protection does not cover any additional arrangements such as car rental, hotels, theater tickets or the like. The cancellation protection is activated in connection with your payment, after which the cancellation protection cannot be refunded. If something happens during the trip, you must consult your home insurance / travel insurance. The ticket must be cancelled before departure for the cancellation protection to apply. Outside our opening hours, contact the airline directly for cancellation. There must also be a medical certificate from a doctor affiliated with the Swedish Social Insurance Agency. Medical certificate, cancellation confirmation and payment confirmation were sent no later than ten working days after cancelled trip to info@siditours.com You get the entire flight ticket cost back, but pay a deductible to the insurance company of SEK 250 per person.

12. Travel Insurance

The travel insurance is a complement to the travel cover in your home insurance. The insurance covers the parts your home insurance does not cover.

13. Bankruptcy protection

Bankruptcy protection reimburses the costs of your flight ticket and taxes if the airline files for bankruptcy and cancels your flight before departure. Please note that the protection does not cover insurance, service packages, extra luggage, etc. which you booked.

14. Prices and flight taxes

Air fares vary depending on supply and demand. Prices and seat availability may change, which means you may get different answers depending on when you request a seat / price. Flight prices are shown, including flight taxes and any fuel surcharges. Once the flight ticket is issued, the prices cannot be changed. Some destinations charge departure taxes paid at the airport in local currency on the return journey. These taxes are not included in the price at Travoley. Travoley can also not be held responsible for informing about which destinations this applies to as this changes without our knowledge.

15. The traveler’s responsibility

It is the traveler’s responsibility to read the travel conditions prior to purchase. The traveler agrees to:

• Monitor your email as our correspondence takes place via email conversation.
• Check booking information and payment confirmation yourself. Any errors must be reported immediately. Paid booking applies.
• Notify Travoley if you have not received a travel document within five days of payment, no later than 72 hours before departure. If this is not announced within a given time, Travoley is not responsible for any additional costs associated with the need to present new travel documents.
• Always confirm your flight booking for stays of more than 72 hours. Applies to flights outside Europe and for the return trip.
• Always check flight schedules with respective airlines (sometimes airlines change their flight schedules with short notice).
• Hold a valid passport as well as any visas (this also applies to stopover transit visas), entry permits, other documents and permits necessary for the destination as well as vaccinations required, which must have been obtained before departure. Costs for this are borne by the traveler.

We are not responsible for double bookings as airlines may cancel all seats. More than nine people from the same group cannot be booked on the same flight, not even spread over several bookings. When traveling to the United States, there are more stringent passport requirements and machine readable passport requirements. Check with the U.S. Embassy to see what applies to you. When traveling to the United States, airlines are also required to provide passenger information to United States authorities.

16. Reclaim

Any problems or remarks during the trip are reported directly to the supplier (airlines, car rental companies, hotels, etc.). If compensation is claimed for additional costs, receipts for this must be attached as well as written confirmation of any agreement between you and the supplier. If you receive any compensation or compensation directly from the supplier, the right to compensation normally lapses afterwards. Complaints that are not reimbursed / compensated during the trip by the supplier are submitted directly to Travoley for investigation. Complaints are only handled in writing through contact with customer service, the processing time for complaints is 30 days. Email your complaint to : info@travoley.nl Promises need to be confirmed in writing in order to be invoked.