Processing of personal data

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INFORMATION COVERED BY THIS PRIVACY POLICY

This privacy policy covers personal information, including any information we collect, use and share from you, as described further below. This privacy policy applies to our websites https://travoley.nl/, our products and services. This privacy policy does not cover how our Users may use or share data that they collect using our services.

When you purchase a Service from us, your personal information will be collected, used, and shared consistent with the provisions of this privacy policy as well as the following addendums related to particular products and services offered by https://travoley.nl/

Technology, which are a part of this privacy policy:

VTD (Mid office & Robotic Ticketing)
Flight Booker (All modules and Solutions)

INFORMATION WE COLLECT FROM YOU

In the course of your use of the Services, we obtain the following information about you as described below. We collect this data for the purposes described under “ How We Use Your Information ”.

SIGNING UP FOR SERVICES; USER INFORMATION

Information you provide prior to any registration process, such as your email when you provide it to us
Information that you provide during any registration process, including in connection with a co-branded offer (such as your name, company name, email address, phone number, billing address or credit card information, geographic location and industry), when you call or email us (for support or otherwise) or when you use our products or services
Payment information that you provide to us (by way of our Services or otherwise) when you purchase some of our products and services, including credit card data

USE OF SERVICES, WEBSITE VISITS AND SUPPORT

Data relating to your online activity on our websites with respect to our Services, including the following:
IP address
Browser type and version
Geographic location
Pages you view
How you got to our Services and any links you click on to leave our Services
When you update your information, communicate with us, or order new Services
Metadata about your use and your contacts’ use of our Services and your emails you send (including clicks and opens)
Your interactions with any videos we offer
Issues you encounter requiring our support or assistance
Any device or other method of communication you use to interact with the Services
We store this data we collect in a variety of places within our infrastructure, including system log files, back end databases and analytics systems
Your telephone conversations with us (which we may monitor or record).

SOCIAL MEDIA

Information from third party social networking sites, including information that social networking sites provide to us if you use your credentials at such social networking sites to log into some of our Services (such as your name and email address to pre-populate our sign-up form).
The information you allow us to access varies by social networking site, and depends on the level of privacy settings you have in place at the social networking site. You can control and find out more about these privacy settings at the applicable social networking site.

OTHER SOURCES

Information you provide to us at demo, intro call, webinars, seminars or to our partners
Information you provide to us in surveys
Information that is publicly available
Information you consent to us receiving from third parties

HOW WE USE YOUR INFORMATION

We have a legitimate interest in running a successful and efficient business and in providing you with Services and useful content, and we use the information we collect, both on its own and combined with any other information we collect about you, for the following purposes:

To provide the requested Services to you
To provide you with useful content
To ensure the proper functioning of our Services
To offer and improve our Services
To provide you with requested information or technical support
To facilitate your movement through our websites or your use of our Services
To do a better job of advertising and marketing our Services (our use of your information to do this is performed with your consent where required by applicable law)
To advertise and market third party products and services (such advertisement is only performed with your permission where your consent is required by applicable law)
To diagnose problems with our servers
In connection with our security and compliance programs
To administer our websites
To communicate with you
To target prospective customers with our products or services (such targeting is only performed with your permission where your consent is required by applicable law)
To assist us in offering you a personalized experience or otherwise tailor our Services to you
As otherwise described in this privacy policy

We also use the information we receive in aggregated and anonymized formats to produce reports on trends and statistics, such as mobile search trends, email open rates by industry, campaign best practices or the number of users that have been exposed to, or clicked on, our websites or evaluated or purchased our products and services.

Payment information that you provide to us, including credit card data, will only be used to facilitate payment for our products and services. We also use recorded telephone conversations for quality control purposes, to train our employees and for our own protection.

CORPORATE REORGANIZATIONS

If we are involved in a merger, acquisition, a sale of all or a substantial portion of our assets, or other similar sale transaction, your information will be transferred as part of that transaction. We will notify you by email and/or a prominent notice on our website of any such transfer and any choices you may have regarding your information.

AUTHORIZED USERS

All users authorized by you to have access to your account can view personal information stored in the account. A primary account holder can view personal information saved in sub-accounts to which they have authorized access. We share information about authorized users only for legitimate purposes consistent with this privacy policy, including servicing your account and marketing products and services to you.

LEGAL PROCESS

Lastly, if legally required to do so, or if we have a good faith belief that such disclosure is reasonably necessary, we may disclose your personal information to courts of law, law enforcement authorities and other relevant third parties, such as internet service providers, to conduct an investigation, respond to a third party or law enforcement subpoena or court order, bring legal action, prevent harm to others or pursue other relief when you or a third party are or may be:

Violating our terms and conditions of use
Causing injury or other harm to, or otherwise violating the property or other legal rights, of us, other users, or third parties
Violating federal, state, local, or other applicable law

This disclosure can include transferring your information to the U.S. and other countries outside the European Economic Area. To the extent we are legally permitted to do so, it is our policy to notify you in the event that we are required to provide your personal information to third parties in connection with a subpoena.

The transmission of information via the internet, email or text message is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted through the Services or over email; any transmission is at your own risk.

Once we have received your information, we will take appropriate technical and organizational measures to safeguard your personal information against loss, theft and unauthorized use, access or modification.

When we collect financial account information, such as credit card numbers, we protect its transmission through the use of encryption such as the Transport Layer Security (TLS) protocols & PCI Compliance.

SECURITY

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